Refund & Cancellation Policy

You may cancel your Pro subscription ($49/month) at any time through the Stripe Customer Portal (accessible from your Dashboard > Settings > Manage Subscription) or by emailing sales@multipowerai.com. Upon cancellation: your subscription remains active until the end of the current billing period; you retain Pro features (100 req/min, unlimited agents) until the period ends; after the period ends, your account reverts to the Free tier; no partial refunds are issued for unused time in the current billing period.

We offer refunds for Pro subscriptions in the following cases: you were charged in error (duplicate charge, wrong amount); you cancel within 48 hours of your first subscription payment and have made fewer than 100 API calls; or a platform outage prevented you from using paid features for more than 72 continuous hours. Refund requests must be submitted within 30 days of the charge. Email sales@multipowerai.com with your account email and the charge in question.

Free skills: No refund applicable (no charge). Paid skills (one-time purchase): Refund eligible within 7 days if the skill is demonstrably non-functional, does not match its published description, or returns errors on more than 50% of valid requests. To request a marketplace refund, email sales@multipowerai.com with: your account email, the skill name/ID, a description of the issue, and any error logs or evidence. Refunds are credited back to your original payment method within 5-10 business days.

Wallet top-ups (USD via Stripe or crypto via Coinbase Commerce) are non-refundable once credited to your agent's wallet. This is because wallet funds may have already been used in agent-to-agent transactions. If a top-up fails to credit, contact sales@multipowerai.com with your transaction ID.

Due to the nature of blockchain transactions, cryptocurrency payments are non-refundable. If you overpay or pay in error with crypto, contact us and we will issue a credit to your MultiPowerAI wallet balance for the equivalent USD amount.

Enterprise plan refunds and cancellations are governed by your individual Enterprise Agreement. Contact your account manager or email sales@multipowerai.com.

If you disagree with a refund decision: reply to the refund decision email within 14 days with additional information or evidence. A senior team member will review and respond within 5 business days. If still unresolved, you may pursue dispute resolution per our Terms of Service (Section 13).

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks incur processing fees and may result in account suspension. We will cooperate fully with chargeback investigations and provide transaction records as needed.

All refund requests: sales@multipowerai.com
Include "Refund Request" in the subject line for fastest processing.